Saturday, November 30, 2019

Review: Dog and Rooster Web Design - Jack Jung


Don't play victim to a situation you created

Can you be sued over a Yelp or Google review? Yes

Most businesses cannot afford to ignore their reviews, but some are overzealous in policing them. And worse, some business owners are trying to hijack our judicial system to silence, intimidate and harass critics of theirs. 

How did we get to a situation where so many business owners believe that one bad review can ruin their business? In a word, Yelp. Many business owners believe Yelp is a protection racket masquerading as a review site. They say Yelp has full control over which reviews are counted and that Yelp manipulates the ratings based on whether or not a business buys advertising from them. They say Yelp salespeople are very aggressive and owners who pay for advertising are given some control over their reviews.

Many business owners feel like the game is rigged against them by Yelp. They can't control Yelp, so they seek to remove all the negative reviews posted on Yelp about their business, either through appeals to Yelp about "fake" reviews or through whining, cajoling, or threatening reviewers.

The subject of this blog post is currently suing someone for defamation over negative reviews. He may ultimately prevail, or not. Frankly it looks like it could go either way, but it does appear as if it all began with an attempt by a former client to post a negative review that wouldn't be quickly removed. Then it got worse.

Subject:
Dog and Rooster, Inc.
dogandrooster <dot> com
5755 Oberlin Drive Suite 106, San Diego, CA 92121

TL;DR -- Summary


I'm NOT casting aspersions on Mr Jack Jung's business, any work he has done, or him personally. I am expressing an opinion -- that Mr Jung has shown bad judgment:

1. For disabling the right-click menu on his web site
2. For his aggressive moderation of review comments, which has caused some blowback and will likely continue to do so if he persists.


Dog and Rooster defamation lawsuit against a former client

Jack Jung of Dog and Rooster Web Design is currently suing one of his former clients over a bad review. Here are the business owner's own words in response to a review on Google: 

"Writing reviews of your experience with business is a constitutional right but writing fake reviews to sabotage businesses is illegal. Our legal team is communicating with Google to find the identification of this fake reviewer. It is unfortunate that we have to spend our valuable time and energy on such unethical activities."

Honest review posted by one of Dog and Rooster Web Design clients 


Jack Jung of Dog and Rooster Web Design claims he is responding to a "fake" review here, but in fact it was posted by a former client who is obviously very unhappy with the work that was done; the same client that Dog and Rooster Web Design is currently suing for defamation
(Case 37-2019-00031852-CU-DF-CTL). 


Update:
I made a promise to Mr Jung and delivered on it. 



Now that the point has been made (something about overcoming censorship), I have made substantial edits to this post.

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